Daniel Roderick
Customer Success Professional — people, product, and problem-solving.
I help companies turn customers into advocates. From pitching tech to investors and city councils, to redesigning the processes that hold businesses together, I've spent my career at the intersection of people, product, and problem-solving. This is how I got here.
Diving Deep
My early career threw me straight into the deep end of a tech startup. As part of the team behind VDocs — a secure document signing platform — I trained the sales team, built the technical pitch deck, ran UI design workshops with real customers, and translated feedback into specifications for the dev team. I pitched to investors and Manchester City Council, managed stakeholder relationships in Ireland, and flew down south to assess and realign a development team that had been inflating their progress. I came back with honest timelines and a team that knew where it actually stood.
Growth
At Interact I moved from second line technical support through to Migration Consultant. I mentored new starters, handled a serious GDPR escalation from start to finish, and built relationships so strong some customers still reach out on LinkedIn today. I was then promoted to take over the migrations process from a long-standing senior team member — redesigning it from scratch, documenting every step, and turning a one-person bottleneck into a repeatable system anyone could follow.
Scaling Responsibility
At BNY Mellon I stepped into a third line infrastructure role inside one of the biggest names in finance. I managed daily alerts, ran disaster recovery operations, and was part of an on-call rotation keeping critical systems running around the clock. I redesigned the DR process, brought in scheduling tools, and set up overnight alerting so nothing fell through the cracks. The real lesson was in managing senior stakeholders — keeping department heads and developers aligned and reassured when systems were under pressure.
Owning the Journey
At Pimberly I work across the full customer lifecycle. Before onboarding I'm in the room mapping pain points, identifying advocates and sceptics, and making sure delivery is clean. Once a customer signs, the relationship is mine — training, troubleshooting, on-site visits, and being the person they call when something matters. I've also taken on Technical Account Manager responsibilities, evolving my role into a hybrid support and account management function. Customer Success Manager is where I'm headed — and it's a role I've been growing into for years.
Giving Back
My mum is a co-founder of Woodlands Animal Sanctuary, and giving back has been part of my life for as long as I can remember.
- ✓50 Mile Charity bike ride raising funds for Woodlands Animal Sanctuary
- ✓Abseiled down the Liver Building for charity
- ✓Outdoor activity instructor at Kingswood Colomendy Centre, working with underprivileged and international groups of children
- ✓Completed Tough Mudder
- ✓Won the Sale Water Park Dragon Boat Race with the Pimberly team
